Politica de rambursare

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@elbiswimwear.com. Once your return is approved, we’ll provide return instructions and a prepaid return shipping label. Items sent back without first requesting a return may not be accepted.

For any return questions, please contact us at info@elbiswimwear.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective or damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return, including custom or personalized products. For hygiene reasons, swimwear must be returned unworn and in its original condition with all tags and protective liners intact.

Sale items and gift cards are final sale and cannot be returned.

Please contact us at info@elbiswimwear.com if you have questions about the eligibility of a specific item.

Exchanges

If you would like a different size, style, or color, the fastest way to receive your preferred item is to return your original purchase and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

As above, your item must be returned in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@elbiswimwear.com.