Frequently Asked Questions
Questions? We’ve Got You Covered.
We want every ELBI experience to feel effortless—from finding your perfect fit to receiving your order. Browse our frequently asked questions below, and if you need anything else, our team is always happy to help.
Frequently Asked Questions
Orders
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
Delivery times vary depending on your location and the items ordered.
Do you ship internationally?
Yes. ELBI Swimwear proudly ships worldwide.
International shipping rates and estimated delivery times are calculated at checkout. Please note that customs duties, taxes, and import fees are the responsibility of the customer.
Can I change or cancel my order?
If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations.
Please contact us as soon as possible at Support@ELBISwimwear.com.
Sizing & Fit
How do I choose the right size?
Every product page includes a detailed Size Guide to help you find your best fit.
If you’re between sizes or need additional guidance, our team is happy to provide personalized recommendations.
I’m between sizes. What do you recommend?
Many of our styles feature adjustable ties and supportive designs for a customizable fit.
If you’re unsure, contact us before placing your order—we’re happy to help.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 14 days of delivery.
Items must be:
- Unworn
- Unwashed
- In original condition
- Hygiene liner intact
- Original tags attached
Please visit our Returns Policy page for complete details.
Can I exchange my swimsuit?
Yes. Exchanges are available based on product availability.
If your preferred size is unavailable, our team will gladly help you find the perfect alternative.
Product Care
How should I care for my swimwear?
To keep your ELBI pieces looking beautiful season after season:
- Hand wash in cold water.
- Use a gentle detergent.
- Rinse after swimming in chlorine or salt water.
- Lay flat to dry.
- Do not bleach or tumble dry.
Are your swimsuits lined?
Yes. Our swimwear is thoughtfully designed with premium lining for comfort, confidence, and a flattering fit.
Will the colors fade?
Our fabrics are carefully selected for their quality and durability. Following our care instructions will help preserve their beauty for years to come.
Shipping
How can I track my order?
Once your order has shipped, you’ll receive an email with tracking information.
My package says delivered, but I can’t find it.
Please check around your delivery location, with neighbors, or your building’s management first.
If your package is still missing, contact us and we’ll gladly assist.
Payment
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available through Shopify Checkout.
Is checkout secure?
Absolutely.
Your payment information is encrypted and processed through Shopify’s secure checkout, ensuring a safe and secure shopping experience.
Gift Cards
Do you offer gift cards?
Yes.
ELBI Swimwear Digital Gift Cards are the perfect gift for birthdays, bridal showers, honeymoons, holidays, anniversaries, and every special occasion.
Gift cards are delivered electronically, can be redeemed online toward any ELBI Swimwear purchase, and never expire, allowing your recipient to shop whenever they’re ready.
About ELBI
Where is ELBI Swimwear based?
ELBI Swimwear is a women-founded luxury swimwear and resortwear brand inspired by the timeless beauty of the Mediterranean and designed in California.
Frequently Asked Questions
ELBI blends timeless European elegance with modern femininity to create elevated swimwear and resortwear that celebrates confidence, individuality, and effortless luxury.
Our collections are thoughtfully curated to be worn season after season—not just for one vacation.
Do you support inclusivity?
Yes.
ELBI proudly welcomes women of every background, culture, body, age, identity, and love story.
We believe luxury should be welcoming, empowering, and inclusive, and we’re committed to creating a space where everyone feels celebrated, confident, and seen.
Do you restock sold-out styles?
Some of our most-loved pieces return, while others are released as limited-edition collections.
If a style you love is unavailable, we recommend signing up for restock notifications or joining our email list to be the first to hear about new arrivals and exclusive releases.
Can I purchase a gift for someone else?
Absolutely.
Simply enter the recipient’s shipping address during checkout, or choose an ELBI Swimwear Digital Gift Card for a timeless gift they’ll love.
How can I stay updated on new collections?
Join our email list and follow @ELBISwimwear on Instagram and TikTok for exclusive launches, styling inspiration, travel editorials, behind-the-scenes content, and early access to new collections.
Do you collaborate with influencers, creators, photographers, or the press?
Yes.
We love partnering with creators, photographers, stylists, media, and brand ambassadors who align with the ELBI aesthetic and values.
For collaboration or press inquiries, please contact us through our Contact page.
Still Need Help?
We’re here for you.
If you can’t find the answer you’re looking for, we’d love to help.
📧 Support@ELBISwimwear.com
We typically respond within 1–2 business days.